Salovey & Mayer's Emotional Intelligence Model

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The document summarizes four models of emotional intelligence: 1. Salovey and Mayer's ability model defines EI as the ability to perceive, understand, and manage emotions. It includes four branches: emotional perception, emotional assimilation, emotional understanding, and emotion management. 2. Goleman's mixed model outlines four constructs: self-management, social awareness, self-awareness, and relationship management. It includes emotional competencies within each construct. 3. Bar-On's mixed model defines EI as a cross-section of interrelated emotional and social competencies. It includes five components: intrapersonal, interpersonal, adaptability, stress management, and general mood.

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Salovey and Mayer: An Ability Model of Emotional Intelligence

John Mayer and Peter Salovey were the inventors of the term “Emotional Intelligence” in 1990.
The idea of this term came from the fields of emotion and intelligence. Idea came from
intelligence theory was that intelligence is ability of carrying out the abstract reasoning. And
from theory of research, idea was taken that emotions basically are the signals which convey
discernable and regular meanings of relationship. Their proposal was that every individual vary
in his ability while processing emotional nature information and in his ability while relating this
processing to a broader cognition. They postulated, this ability is found manifesting itself in
some specific adaptive behaviors. [ CITATION May00 \l 1033 ]

Salovey and Mayer’s concept of EI purpose that ‘Emotional Intelligence’ includes two areas,
strategic and experimental. Both areas are then further divided into two branches ranging from
very basic processes of psychology to processes which are more complex, integrating cognition
and emotion. Four branches are:

Emotional Perception: It is capability of being self-aware of all emotions and expressing


emotions and emotional need precisely to others. It also is the ability to differentiate between
dishonest and honest emotional expressions.
Emotional Assimilation: It is the capability to differentiate between various emotions, one feels
and identifying those which influence processes of their thinking.
Emotional Understanding: It is the ability of understanding complicated emotions (Like feeling
various emotions at same time) and ability of recognizing transition from one emotion to the
other.
Emotion Management: It is the capability of connecting or disconnecting from some emotion
is the ability to connect or disconnect while depending on emotion’s usefulness in a certain
situation.[ CITATION May97 \l 1033 ]
Figure 1: Salovey and Mayer’s (1997) Four-Branch Model of Emotional Intelligence

OVERALL AREA SCORES BRANCH SCORES TASK ASSOCIATED WITH


SCORE EACH
Emotional Experimental Perceiving Emotions Faces
Intelligence Emotional (PEIQ) Pictures
(EIQ) Intelligence (EEIQ) Facilitating Thoughts Facilitation
(FEIQ) Sensation
Strategic Emotional Understanding Changes
Intelligence (SEIQ) Emotions (UIEQ) Blends
Managing Emotions Emotional Management
(MEIQ) Emotional Relations

Table 1: : Levels and Structure of Feedback from Salovey-Mayer-Caruso EI Test


Goleman: A Mixed Model of Emotional Intelligence

Daniel Goleman was a science writer and psychologist who wrote on behavior research and brain
for ‘New York Times’. After discovering the work of Mayer and Salovey in 1990’s he got
inspired and started his research in this area and wrote ‘Emotional Intelligence (1995), which
was a landmark book that popularize the idea of emotional intelligence in both private and public
sector. His model outlined the four main constructs of Emotional Intelligence which are:

1. Self-Management: It is the ability of reading someone’s emotion and recognizing its impact
and at the same time guiding decisions with use of gut feelings.
2. Social Awareness: Its entails the control of someone’s impulses and emotions and to
adopting ability with changing circumstances.
3. Self-Awareness: It includes the capability of sensing, understanding and reacting on
emotions of others while understanding social networks.
4. Relationship Management: It involves the ability of inspiring, influencing and developing
others and managing conflicts at the same time.

Gloeman included sets of emotional competences in each of the construct of EI. Those
competencies are learned capabilities which are developed to improve and achieve an
outstanding performance. He postulated that all individuals born have a specific general EI
which actually determine their capabilities to earn emotional competencies. Competencies are
not organized under different constructs in a random manner; they are in groupings or clusters
that facilitate and support each other [ CITATION Boy99 \l 1033 ].

Bar-On: A Mixed Model of Emotional Intelligence

Reuven Bar-on, who was director of ‘Institute of Applied Intelligences’ in Danamrk and a
consultant of many organizations and institution in Israel developed a measure of Emotional
Intelligence which was first of its kind. It used the term “Emotion Quotient (EQ)” which we
normally use these days. Bar-on Model of EI is related to the potential of performance and
success instead of performance and success itself. Instead of outcome oriented it is considered as
process oriented [ CITATION Bar02 \l 1033 ]. It actually focuses on a set of social and emotional
abilities, also includes capability of being aware of, understanding and expressing oneself, the
ability of being aware of, understanding and relating to others, the ability of dealing strong
emotions, and ability of adopting for changing and solving the problems of personal and social
nature. [CITATION Bar971 \l 1033 ]. Bar-on in his model outlines following five components of
Emotional Intelligence:
 Intrapersonal
 Interpersonal
 Adaptability
 Stress Management
 General Mood
These components were sub divided into other components as mentioned in folowing table.

COMPONENTS SUB-COMPONENTS
Self-Regard
Emotional Self-Awareness
INTRAPERSONAL Assertiveness
Independence
Self-Actualization
Empathy
INTERPERSONAL Social Responsibility
Interpersonal Relationship
Reality Testing
ADAPTABILITY Flexibility
Problem Solving
Stress Tolerance
STRESS MANAGEMENT
Impulse Control
Optimism
GENERAL MOOD
Happiness

Table 2: Bar-On’s Model of EI


Bar-on postulated that EI get developed with passage of time and van be improved by
programming, training and therapy [ CITATION Bar02 \l 1033 ]. He has a point of view that people
with more than average EQ are generally more successful in professional environmental
pressures and demands. His point was that lack in emotional intelligence means existence of
problems related to emotions and deficiency of success. Problem in handling with one’s
surrounding environment, according to Bar-on, is generally among those people who lack in
problem solving, reality testing, impulse control and stress tolerance. Bar-on considered that both
cognitive intelligence and emotional intelligence equally contribute in a person’s intelligence,
which is actually a measure of potential to be successful in life[ CITATION Bar02 \l 1033 ].

References
1997. Bar-On Emotional Quotient Inventory (EQ-I): Technical Manual. Toronto, Canada : Multi-Health
Systems, 1997.

Bar-On, R. 2002. Bar-On Emotional Quotient Inventory (EQ-I): Technical Manual. Toronto, Canada :
Multi-Health Systems, 2002.

—. 1997. Bar-On Emotional Quotient Inventory (EQ-I): Technical Manual. Toronto, Canada : Multi-Health
System, 1997.

Boyatzis, R.E., Goleman, D. & Rhee, K. 1999. Clustering competence in emotional intelligence: Insights
from the Emotional Competence Inventory (ECI). In Bar-On, R. & J.D. Parker (Ed's.), Handbook of
Emotional Intelligence. San Francisco : ssey-Bass, 1999.

Mayer, J.D. & Salovey, P. 1997. What is emotional intelligence? In P. Salovey & D.J. Sluyter (Eds.),
Emotional Development and Emotional Intelligence: Educational Implications: 3-31. New York : Basic
Books, 1997.

Mayer, J.D., Salovey, P., & Caruso, D. 2000. Models of emotional intelligence. Cambridge, UK :
Cambridge University Press, 2000.

Common questions

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Goleman's model outlines four constructs—Self-Management, Social Awareness, Self-Awareness, and Relationship Management—focused on skill sets and emotional competencies required for outstanding performance, suggesting such competencies are learned and support each other . In contrast, Bar-On's model focuses on general emotional and social competence as a predictor of potential success. It includes components like Intrapersonal, Interpersonal, Adaptability, Stress Management, and General Mood, with sub-components like self-regard and empathy, indicating a process-oriented approach that develops with time .

In Bar-On's model, adaptability encompasses reality testing, flexibility, and problem-solving, focusing on how well individuals can adjust to changes and handle stressful situations through practical solutions . Goleman's concept of self-management involves recognizing emotions and their impacts, impulse control, and navigating emotions to guide behavior and decisions effectively under stress . Both address stress and change by emphasizing personal regulation and adjustment to circumstances, but Bar-On’s model is more process-oriented, while Goleman’s focuses on competencies linked to behavioral results.

In Salovey and Mayer's model, emotional assimilation refers specifically to distinguishing between various emotions one feels and understanding those emotions influencing thinking processes . Traditional views on emotional processing often don't delineate the impact of specific emotions on cognitive processes as explicitly, typically treating emotions more as a general affective influence rather than as individually influential on reasoning and cognition.

Defining emotional intelligence as 'potential for performance' emphasizes the capabilities that can be developed rather than actual outcomes . This perspective could limit the focus on immediate practical applications and measurable results, possibly leading to underestimating the role of existing competencies in current performance assessments. Additionally, it may not fully account for other contributing factors to performance, such as motivation and contextual influences, thus suggesting a gap between potential and realized abilities.

Salovey and Mayer define emotional intelligence (EI) as an ability to process emotional information and relate it to broader cognition, manifesting itself in adaptive behaviors. Their model consists of two main areas: strategic and experimental, further divided into four branches: Emotional Perception, Emotional Assimilation, Emotional Understanding, and Emotion Management. These branches range from basic psychological processes to complex integration of cognition and emotion .

In Bar-On's model, cognitive intelligence is considered to equally contribute to a person's overall intelligence alongside emotional intelligence. This dual contribution is thought to measure the potential to be successful in life. Bar-On emphasizes that both are essential in handling environmental pressures and demands, improving problem-solving, reality testing, impulse control, and stress tolerance .

Emotional management, according to Salovey and Mayer, involves the ability to connect or disconnect from emotions depending on their usefulness in a certain situation . This skill affects personal decision-making by enabling individuals to assess whether emotional responses are beneficial or detrimental in a given context, thus allowing them to mitigate biases and make more rational decisions that align with their goals and the situational requirements.

Bar-On's view that emotional intelligence develops over time implies that individuals can enhance their emotional and social skills through deliberate programming, training, and therapy. In professional contexts, this suggests that employees can be trained to improve their emotional quotient (EQ), thereby enhancing their adaptability, stress management, and interpersonal relationships, leading to greater success in dealing with workplace challenges and fostering a more cooperative and efficient work environment .

Mayer and Salovey's model integrates emotional perception as the capability of recognizing and expressing emotions accurately and distinguishing genuine from false expressions. Emotional understanding involves comprehending complex emotions and foreseeing emotional transitions . This integration allows for a deeper cognitive processing of emotions, where accurate perception leads to better understanding, facilitating informed responses and strategic emotional management.

Goleman's emphasis on "emotional competences" highlights the learned capabilities that can improve performance, particularly in organizational settings. His model's constructs—such as self-management and relationship management—are directly applicable to managing emotions, guiding decisions, and inspiring and influencing others. This focus on competences supports training and development programs that help organizations foster leadership qualities and enhance team dynamics .

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